Privacy Policy · Willow Moon Enchantments

Willow Moon Enchantments ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, purchase products, or otherwise interact with us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

1. Information we collect

Information you provide directly. When you book a session, complete our intake form, purchase products, or contact us, you may provide personal information including your name, email address, phone number, mailing address, health history, medical conditions, medications, sensory preferences, trauma history, and any other information you choose to share.
Automatically collected information. When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs through standard web analytics.
Cookies and tracking technologies. We may use cookies, pixels, and similar tracking technologies to enhance your browsing experience and understand how you interact with our website.
Payment information. If you purchase products or services, you may provide payment information. Payment processing is handled by third-party payment processors who have their own privacy policies.

2. How we use your information

To provide, maintain, and improve our services and products
To schedule and conduct sessions, consultations, and appointments
To process payments and send transactional communications
To understand your health history, accessibility needs, and trauma awareness so we can provide trauma-informed, neurodivergent-affirming, and personalized care
To communicate with you about appointments, services, updates, and promotional offers (with your consent)
To respond to your inquiries and customer support requests
To analyze website usage and improve user experience
To comply with legal obligations
To protect against fraud and other illegal activity

3. Who we share your information with

Your information is shared only when necessary and always with your privacy in mind.

Internal team. Information on your intake form is shared between Willow Rose and Levee for the purpose of your care coordination and treatment planning. Both practitioners maintain confidentiality.
Payment processors. Payment information is processed by third-party payment processors. We do not store full credit card information.
Service providers. We may share information with service providers who assist us in operating our website, processing bookings, or managing our business, such as website hosting, email services, and appointment scheduling systems.
Legal compliance. We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or protect the safety of others.
No sale of data. We do not sell, trade, or rent your personal information to third parties.

4. Data security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data encryption, password-protected systems, and restricted access to confidential information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. Session notes, intake forms, and health records are retained in accordance with best practices for therapeutic and wellness practices.

You may request deletion of your information at any time, subject to legal and therapeutic record-keeping requirements.

6. Your privacy rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access. You have the right to request access to the personal information we hold about you.
Right to correction. You have the right to request that we correct any inaccurate or incomplete information.
Right to deletion. You have the right to request deletion of your personal information, subject to therapeutic and legal record-keeping requirements.
Right to opt out. You have the right to opt out of marketing communications and certain data processing activities.
Right to portability. You may request a copy of your information in a portable format.

To exercise any of these rights, please contact us using the information provided in the Contact section below.

7. Confidentiality and therapeutic privilege

Information shared during sessions and in intake forms is treated as confidential and is protected by therapeutic privilege. We maintain strict confidentiality except in the following circumstances:

When required by law or court order
When there is imminent risk of harm to you or others
When child abuse, elder abuse, or dependent adult abuse is suspected
When you explicitly authorize disclosure

In situations where we are required to break confidentiality, we will notify you of the disclosure unless legally prohibited from doing so.

8. Third-party links and services

Our website may contain links to third-party websites, including social media platforms, payment processors, and external resources. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing personal information.

9. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. International users

Willow Moon Enchantments is operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your home country.

11. California privacy rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, used, and shared, the right to delete, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising your rights.

We do not sell personal information. For more information about your CCPA rights, please contact us.

12. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following the posting of revisions constitutes your acceptance of those changes.

13. Contact us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

Willow Moon Enchantments
Morristown, NY (St. Lawrence County)
Email: hello@willowmoonenchantments.com

You can also reach us through our contact form. We will respond to your request within 30 days or as required by applicable law.

14. Grievance mechanism

If you believe your privacy rights have been violated, please contact us first so we can address your concerns. If you are not satisfied with our response, you may file a complaint with the appropriate data protection authority in your jurisdiction.

By using Willow Moon Enchantments' website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.